Kidney Cancer Careline FREE Advice & Support

Kidney Cancer Careline launched
9 March 2011


James Whale Fund for Kidney Cancer today launched the Kidney Cancer Careline; a telephone helpline (0330 111 2 333) which provides help, advice, support and encouragement to kidney cancer patients, their carers and families.

The Careline is operated by a panel of cancer patients who can draw on their own experiences to support and encourage patients and their families during the difficult time following a diagnosis of kidney cancer.

The Careline provides the means for patients to make contact with someone who knows exactly how they feel; this understanding and empathy from other patients can provide a great deal of comfort during their cancer journey.


If you would like a Careline poster for your clinic or sugery, click on the image on the right to download a file to print. Additional copies can be obtained, free of charge, from the Fund by emailing Leela Huckstep.


The Careline can also provide advice about the process for accessing the latest treatments for kidney cancer, some of which are not available through the NHS, and can guide patients and their families through this process, as well as provide information about government funding schemes, such as the Cancer Drugs Fund.

Rose Woodward, Patient Advocate for the James Whale Fund said “We know a diagnosis of cancer can leave you feeling bewildered, confused, anxious and concerned about the future. This affects not only patients, but their families and everyone close to them. This is especially true when the diagnosis is for one of the less common cancers, such as kidney cancer.”

“Our unique Kidney Cancer Careline will be a listening ear and a friendly and knowledgeable voice at the end of the phone for the support of kidney cancer patients across the UK. We can offer kidney cancer patients and their families a route to obtain information personalised to their particular situation; no longer will patients be faced with searching through websites and a mountain of books and leaflets when they need help to answer those questions or concerns they may have once they are away from their hospital environment. “

“Our aim is to bridge the gap between the medical expertise of the hospital team and the patient and carer facing the reality of living day-to-day with kidney cancer.”

James Whale, Chairman and Founder of the Fund, said “We are really excited by the launch of the first careline in the UK totally dedicated to kidney cancer patients and their carers and families. One of the most important aspects of having a disease such as kidney cancer is being able to talk to someone who knows about the disease.

By staffing the Careline with cancer patients, we can offer help and support from the people who have experienced this devastating disease first hand. This can be a great comfort for both patients and their families when faced with a diagnosis of kidney cancer.”

The Kidney Cancer Careline is complimentary to the services already available from the James Whale Fund for Kidney Cancer. These include an online kidney cancer information service for patients and their families, an online chat forum (the Kidney Cancer Support Network), regional Patient Days and Kidney Cancer Care, a website dedicated to the provision of information about the kidney cancer treatment pathway. This variety of services enables the Fund to offer a bespoke service tailored to the needs of each individual patient.

The Kidney Cancer Careline can be accessed by calling 0330 111 2 333, seven days a week, emailing or visiting The Kidney Cancer Support Network can be found at

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